Refund Policy for TNCC – The Naked Cleaning Company

Welcome to TNCC – The Naked Cleaning Company, your trusted platform for booking professional cleaning services. We value your satisfaction and strive to provide the best service possible. Please read our refund policy carefully to understand your rights and obligations regarding refunds for booking fees.

1. Scope of Refund Policy

This refund policy applies exclusively to the booking fees paid through TNCC – The Naked Cleaning Company. It does not cover any additional expenses, such as travel costs, incurred by the service providers.

2. Eligibility for Refunds

Refunds are only available for the booking fees and are subject to the following conditions:

  • Refund requests must be submitted within 14 days from the date of the original booking.
  • The service must not have been rendered or commenced.
  • The refund request must be accompanied by a valid reason for cancellation.

3. Refund Process

To request a refund, please follow these steps:

  1. Submit a Request: Contact our customer support team at [support email or phone number] within 14 days of your booking date. Provide your booking reference number and the reason for the refund request.
  2. Review: Our team will review your request and verify the eligibility criteria.
  3. Approval: If your request meets the eligibility criteria, we will approve the refund and process it within 7-10 business days.
  4. Refund Issuance: Refunds will be issued to the original payment method used during the booking.

4. Exclusions

Please note that the following circumstances are not eligible for refunds:

  • Requests made after the 14-day refund period.
  • Services that have already been completed or commenced.
  • Costs related to travel expenses or any additional fees charged by the service providers.
  • Situations where the customer has been found to be disrespectful or rude to the service providers or TNCC – The Naked Cleaning Company staff.

5. Customer Conduct

We expect all customers to treat our service providers and staff with respect and courtesy. Any form of disrespectful or rude behavior towards our service providers or customer support team will result in the forfeiture of the right to a refund, regardless of other eligibility criteria.

6. Contact Us

For any questions or assistance regarding our refund policy, please contact our customer support team at:

We are here to help and ensure your experience with TNCC – The Naked Cleaning Company is satisfactory.

7. Changes to the Refund Policy

TNCC – The Naked Cleaning Company reserves the right to modify this refund policy at any time. Any changes will be effective immediately upon posting the updated policy on our website. Please review this policy periodically to stay informed about our practices.

Thank you for choosing TNCC – The Naked Cleaning Company. We appreciate your business and are committed to providing you with the highest quality service.

By booking a service through TNCC – The Naked Cleaning Company, you acknowledge that you have read, understood, and agreed to this refund policy.